ORCA trying again and again

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Dear ORCA

The ORCA card number listed above is a free--and zero-value-- one RantWoman was given at a public event. It registered fine. So far, RantWoman has been completely unable to assign her own card with her Reduced Fare Permit #zzzzzzz to this account.

RantWoman is a self-employed businessperson. RantWoman has a disabled pass because she is legally blind.

Today after making a bus trip that should indeed have subtracted some money from RantWoman's wallet, she realized she has a business need to be able to track the expenditures from her wallet. She also has a bank account and would greatly appreciate the convenience of being able to purchase her new pass each month and add to her wallet from the privacy and convenience of her own office.

RantWoman has contacted your agency previously and has gotten 3 different equally ridiculous suggestions about how to solve the problem. One person suggested creating a new ORCA account. This suggestion offers no indication of how this would help the error message about the CARD already being registered.

The other two contacts referred RantWoman to two different links that she does not see on her view of the ORCA webpage. RantWoman does not see these links either visually, no surprise, or with her screen reader. To RantWoman that is a pretty good indication that they are indeed not there.

The fact that these suggestions refer RantWoman to links she does not see causes her to think perhaps the customer service staff sees a different version of the webpage than members of the public. There might be several good reasons for this. It was a little disconcerting to hear the phone equivalent of a blank stare from the customer service agents spoken to when RantWoman suggested this possibility. Getting referred to non-existant links is no help at all in RantWoman's efforts to register her own Reduced Fare Card.

RantWoman would appreciate your very prompt attention to this problem. RantWoman is quite sure there are other employed people with reduced fare permits who would also appreciate being able to add funds to our card the same way users of other cards do.

Best Regards
RantWoman


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