Nothing says "festive holiday travel experience" to RantWoman quite the way mention of the Transportation Security Administration does. With that in mind, RantWoman received the following item of particular interest to people with disabilities:
Dear Colleagues:
On the quarterly TSA Disability Coalition teleconference held last week, we informed our members that TSA planned to launch TSA Cares, a toll-free
helpline to provide information and assistance to passengers with disabilities and medical conditions and their families before they fly. We
are excited to announce that TSA Cares is now available and accepting calls.
Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.
The hours of operation for the TSA Cares helpline are Monday through Friday 9 a.m. - 9 p.m. EST, excluding federal holidays. After hours, travelers can find information about traveling with disabilities and medical needs on TSA's website at:
http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/
When a passenger with a disability or medical condition calls TSA Cares, a
representative will provide assistance, either with information about
screening that is relevant to the passenger's specific disability or medical condition, or the passenger may be referred to disability experts at TSA. TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.
TSA will issue a press release regarding TSA Cares later today, as well as
making information about TSA Cares available on www.tsa.gov. We will provide you with the specific link to TSA Cares information when it becomes active, as well as a link to the official press release.
We urge you to spread the word about TSA Cares so that those you represent
have access to information about screening that is specific to their disabilities or medical conditions. As always, the staff from the Office of Disability Policy and Outreach will be available to you to assist with
disseminating information about TSA Cares.
Thank you for your continued participation and support. We look forward to
improving the screening experience for passengers through TSA Cares.
Sincerely,
Kimberly Walton, Special Counselor
Transportation Security Administration
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