Mercury, Cookies, GDPR, Mobile Device tech support

No Mercury is not retrograde, RantWoman's first go-to explanation for technological hiccups as well as RantWoman's own diverse and colorful communications screw-ups.

But here is a good Mercury in retrograde calendar for the rest of the year:

http://www.astrologyhoroscopereadings.com/2018-mercury-retrograde-calendar.html

No RantWoman does not think she does anything that will run her afoul of GDPR and yes RantWoman thinks she thanks Google and sundry other international electronic connections for bringing the entire topic to her attention. Go Europe!

Does RantWoman entirely thank Google for bringing this to her attention. RantWoman dutifully followed directions and pointed her blog at equivalent domain rantwoman.co.uk   RantWoman SEES the notification about Google's use of cookies. BUT  in first pass, RantWoman could not figure out a way to make Mr. JAWS read the text. What is RantWoman missing? Where can RantWoman even post the question?

Oh, and lest we forget, emojis or no emojis in Twitter handles?

Uhhh, RantWoman does not mind emojis via Talkback on her phone but is not crazy about them for other environments.

And as an aside, RantWoman wonders why the Dancing Broccoli emojis in her messaging app have labels like "Laughing" instead of "Dancing Broccoli."

Yes, RantWoman is a little bit procrastinating, a little bit digressing from a planned excursion about the wonders of NOT shopping online. Readers also have a phone malfunction, an underpowered battery and not one but TWO muddled calls into the technological customer service universe to thank for the timing of this post. RantWoman literally cannot call back about the phone charging malfunction until the phone drips in enough charge via the phone charging malfunction to finish the fabulous customer service experience she is having.

Let's restate: for a few days RantWoman's phone has been refusing to hold the charging cord. RantWoman has tried various approaches and the one that works the best seems to be to lay the phone on the table face down, plug in the charger and once RantWoman hears the Charging Started / Charging slowly messages simply to pray that nothing moves the charging cord until adequate charge is achieved. This kind of defeats the point of the word Mobile but oh well.

Wednesday enroute to a regular Wednesday activity RantWoman took the ailing phone into an actual Verizon store and had lovely attentive help from the person in the store. Person in store said "no it should not be doing that and yes it's still under warranty and here is how you start the claim." Person in store even started the needed phone call and was not sure whether there would be a deductible.

Email appeared in RantWoman's inbox There were some hiccups about how can one enter a claim number if one has to switch to the email app and back to the browser so RantWoman dawdled, until today. There was also the phone number in itsy bitsy teeny tiny type  on a teeny tiny card. Even someone whose eyes are supposedly okay had to squint to read it. RantWoman wrote it down and has now called it twice!

Random grumbles:

--being asked to state a PIN out loud instead of type it in.

--People who say "aks" instead of "ask." RantWoman is aware this pattern is one marker of a population who need jobs and RantWoman definitely wants to have jobs. Enough said.

RantWoman is being given the runaround. The phone malfunction is covered by warranty. RantWoman has been told this by both phone company representatives and by the company in an actual STORE that provides insurance under the warranty. The insurance company representatives even ACKNOWLEDGE that the run around is frustrating. SUCH a change of pace for other corners of RantWoman's life. However on the phone, phone company representatives either give runaround or just drop the call when the phone already needed more charge.


RantWoman just wants a short direct path to a new phone as provided by her warranty for the malfunction issue. Hopefully soon enough charge will have dripped in to call again. Hopefully.

PS.

Life intervened. RantWoman got her phone charged enough to call one more time about her phone. Then instead of a phone related call RantWoman used her charged phone for all kinds of other reasonable human activities. Then RantWoman went back to trickle-charging with one phone call to get the url of phoneclaim.com a service which seems to serve--or not--customers from several companies.

RantWoman found the "Resume a Claim" button and dutifully entered phone number and claim number from an email. Ta-da, a new screen, a new phone number, promiss that replacement is covered. RantWoman will call the phone number in daylight.