AGAIN, Amazon? AGAIIN?

 Remember RantWoman's recent rant.

Adventures of RantWoman: Dear Amazon, Amazon Day means Amazon Day

RantWoman is again neglecting various local and global crises to tend to AMAZON DELIVERY ISSUES.

Amazon has DONE IT AGAIN.

Last week RantWoman ordered 3 items none of which would fit into her mailbox in the mailroom to be delivered on her Amazon Day.

Amazon Day came. No delivery. 

RantWoman thinks she was even home and could have received the packages if someone had made the slightest effort to, say, knock on RantWoman's door.

RantWoman checked her Amazon app for delivery status. Shipped by USPS with something that purports to be tracking number.

Fascinating. The only thing more fun than one dumb hassle is TWO dumb hassles.

Finally, today, Monday a charming pink package delivery slip from the post office showed up in RantWoman's mail. Pink slip had acres of tiny print and some tiny handwritten notations. RantWoman whipped out her phone and blew things up large enough to make out both the handwriting and what purports to be a tracking number. 

The PROBLEM: the tracking number on the annoying pink slip looks NOTHING like the tracking number in the Amazon app. 

There is the promise of another delivery attempt the next day. RantWoman will even be in her building. RantWoman just has no way to know when her delivery MIGHT occur. 

Just for grins this time, RantWoman here includes a screenshot of part of the delivery status .

Screen shot

And for FURTHER GRINS, relevant info from the USPS slip.

The USPS tracking number

 

And now...because RantWoman is procrastinating, some bonus free UX consulting, with absolutely no warrant that RantWoman's approach will work for a totally blind user, or an elderly person who has not spent their whole life steeped in tech.

Use the QR code! Miraculously the QR code takes one to a form about scheduling redelivery. The form is even auto-populated with the bar code number. The form asks for usual contact info: name, delivery address, phone, email.

There is no way on the form to be sure one has saved the data input so RantWoman went looking on the hamburger at the top left of the phone. Oh, here, some kind of login page. At this point RantWoman made one guess about whether she might have set up a sign-in on the USPS page. Nah. One guess is all RantWoman has in her tonight, but MAYBE RantWoman will try again tomorrow.

And, again, you're welcome for the free UX consulting.

1. Try the QR code.

2. Ooh. Magic