I don't mind fussing with the techie stuff. My therapist's job is just to help clean up the emotional detritus

The pandemic has brought RantWoman world tours in several categories of applications, in particular video conferencing and telehealth. Today's comments are basically a positive review of Telehealth by SimplePractice. RantWoman's therapist settled on Telehealth after trying several competing options reviewed on the Telehealth website. RantWoman does not remember which ones were unsatisfactory on accessibility grounds and is glad to find Telehealth mostly accessible.

 However, RantWoman is writing a blog post partly because she lost patience looking on the on the Simple Practice website and trying to find direct tech support related to an accessibility issue. Namely, the Android app hiccups when RantWoman tries to do normal things with Talkback on.

The exact malfunctions: RantWoman was able to enter the appointment just fine. Once there though, some buttons across the bottom just read as "unlabelled  1 edit." RantWoman could see there was abutton that changed between speaker and side by side view and it worked, but RantWoman does not think Talkback read it to her.  Then a popup overlay appeared that turned the whole screen grey. The popup also wanted RantWoman to read more. RantWoman could see the popup but Talkback did not read it and nothing on the touch screen worked either.

At this point RantWoman really did not want to go find the alternate PC option. RantWoman could not see  hertherapists' face very well, but the therapist assured RantWoman that she could see Rantwoman's face just fine. So on we went to an actual therapy session!

As to who to complain to, RantWoman also notes that the website shows off the product well for practitioners, but practitioners might not be able to answer all of clients' questions and RantWoman would strongly suggest some help pages aimed at clients. Early on RantWoman asked her therapist some questions about accessibility. RantWoman's therapist and experience worked fine about some of them. RantWoman also decided not to fuss with one of them after she learned a blind therapist also uses the product. 

RantWoman also DEEPLY appreciates the upgrade allowing clients to enter their own credit card numbers ; RantWoman would expect both clients and practitioners to complain LOUDLY that initially only practictioners could enterthis information in the payment section. RantWoman's therapist  is apologetic about some small glitches, but RantWoman reassured her: RantWoman deals with small glitches all the time and does not expect her therapist to be able to answer all the accessibility esoterica, just to help her manage the psychic detritus of everyone else's glitches too..

More on today's story: for really good technological revival reasons RantWoman was not able to do her regular telehealth therapy appointment on the PC she usually uses. RantWoman was thrilled to find what seems to be a recently released Android client and dutifully downloaded it to her phone before her appointment. More on the appointment below.

Then RantWoman decided to see whether she could do the appointment on a device with a bigger screen such as her hand me down iPad. The answer is NO. Hand me-down iPad cannot be upgraded past iOS 10.3. The simple practice iOS app wants iOS 13 or higher. M'kay. So much for Telehealth on hand me down devices?

RantWoman had plan B about another PC she could have used if absolutely necessary.  Such adventures.