Holiday conniptions CPAP edition

Apparently RantWoman does not have enough reasons to have holiday conniptions just watching the news, navigating The Fam in the season and putting herself in the path of enough music and public celebration to forget it's cold and dark and stormy.

RantWoman did not realize she also needed her CPAP machine to quit working entirely, down to a visual "check power" whimper even after RantWoman has checked all possible connections lots of ways. Plus it's the pandemic so everyone is short-staffed  Also There's a Recall and RantWoman just learned the recall applies to her device. Until today, after several days of chasing down phone numbers and email, RantWoman connected with a live human at the local distributor. RantWoman will skip several details of her situation and go straight to using the Google with the phrase 

Philips Recall.

There are an assortment of lawyer ads. There is also a page to Register Directly with Philips. RantWoman did not see an ad for  "If you are person with disabilities who is irritated by the inaccessibility of a registration process," call here.

To register one needs the device serial number. Many blind users will need strong magnification or sighted assistance unless you are really slick with some kind of OCR.

RantWoman did not see any way just to attach a photo of the back of the machine where this info can be found. RantWoman also did not see a phone number to call for help registering. There might have been a phone number but RantWoman did not find it on first pass.

RantWoman did manage to find her serial number, to enter it in the field, and to make it to the rest of the registration process.

RantWoman made it to the next page. JAWS, RantWoman's screen reader did not. JAWS found exactly none of the fields people need to key data into. RantWoman got disgusted and opted to use some of her eyeball time to do the intake form with only screen magnification. 

 There are the usual demographic and contact info questions.

There is a limited series of questions about which medical diagnoses one has and then about severity of sleep apnea. There is a don't know option for the sleep apnea severity.

Then there is a question about line of work: NO, RantWoman is NOT an airplane  pilot or long haul trucker.

NO RantWoman does not have trouble about falling asleep while driving because RantWoman DOESN'T DRIVE. RantWoman just walks around and fails to detect stairs on badly lit plazas at night. 

Yes, OF COURSE, RantWoman would ALWAYS like an open-ended field to explain special circumstances. circumstances such as "RantWoman would very much like to get her CPAP replaced ASAP!"

Stay tuned, with the "Thank you for registering message below partly because it contains a phone number.

Thank you for registering. For future reference, please save the following information so that we may be able to service you more effectively:

Your confirmation code is: XXXXXXXXXXXXXXXXX

What to expect next:

We regret that it may take some time to replace affected devices.  The planned repair for the affected devices involves certain design changes, which in some markets may include review and/or authorization by the relevant regulatory agencies.  We understand the impact of this issue and we sincerely regret this disruption.

For additional questions:

For more information and updates, please visit Philips.com/src-update where we will be updating answers to frequently asked questions (FAQ) as more information becomes available or call 1-877-907-7508 in the US and US territories or (0044) 20 8089 3822 outside the US. 

Thank you.