REALLY people???

 This post is going on RantWoman's blog just so her head does not explode. RantWoman promises to TRY to hit a sweet spot between constructive suggestion and threatened legal action, to address whoever it seems to make sense to speak to, but for now RantWoman needs just to state the problem.

RantWoman has LOTS of conversations about ACCESS and paratransit in general. 

Would readers prefer the stories of disabilities services organizations located just outside paratransit service areas, thus creating both travel barriers for people served and even worse travel barriers for people with gobs of lived experience and great customer service skills who might be interested in working at such a workplace?

Would readers prefer stories of ridiculous pickup windows that deliver passengers to their destination long before the destination is open or the medical appointment is scheduled?

Would readers prefer stories of 2.5 hour rides home in the evening that should take less than an hour on the bus?

How about unplanned tours of widely divergent parts of the county definitely not on the shortest route between pickup point and destination?

Honestly, these stories are so repetitive that RantWoman would love some variety. Perhaps something like "The ride home took three hours and we travelled to a whole bunch of places I had never been, BUT there was a Martian onboard and we somehow were able to have a fascinating conversation about interplanetary travel.:

Today though conversation with a number of ACCESS riders hit a new Make RantWoman's head explode" point. It seems more than one blind person has applied for customer service jobs at ACCESS in King County and has been told there is no point in applying because the software used for booking is not accessible to screen readers.

REALLY people???  RantWoman is aware of serious need to fact check. However, the number of software companies involved in paratransit booking software is not large. RantWoman is NOT going to do an ad-hoc search for paratransit booking software that complies with at least WCAG 2.0 accessibility standards meant to address needs of many different people who have both great customer service skills AND lived experience with paratransit. RantWoman would be HAPPY though to opine about due diligence in developing software requirements and testing what marketing brings forward. RantWoman would also be happy to opine about pathways for improvement.

Enough said for now!