Potatoes, onions, bananas and delivery FEEDBACK for Amazon

RantWoman now has potatoes. RantWoman now has onions, in particular a bag with the kind of small onions RantWoman really prefers. RantWoman is about to run out of fresh bananas but the point of a recent Amazon order was bananas.

(RantWoman acquired the potatoes and onions at a street level grocery right next to a bus stop near an in-person meeting. So Amazon is out of the picture about that, at least this time.)

Here a confession: RantWoman quit shopping at in person at her neighborhood Amazon Fresh in connection with the last #No KingsDay protests. There are both food preference and political reasons: Before No Kings Day 2.0 RantWoman found herself looking on Amazon for faraday bags to protect her electronic lifelines while out protesting billionaires for doing billionairish things. At that point, RantWoman reality checked, decided that she prefers shopping in other places anyway, and also decided she did not have time to evaluate other delivery options. So RantWoman made a small in-person shopping gesture but still relies a lot on Amazon delivery. 

Stay tuned for a bananas reflection in connection with #NoKingsDay 3.0

RantWoman realizes that the vexations of an Amazon order are definitely "first world problems" when the news media is melting down full of lots of scary scenarios involving oil, fertilizer, ground troops and all like that. RantWoman also has TWO pleas from Amazon to interact with the Amazon data collection about satisfaction with the delivery. The pleas had links that took RantWoman to more ads, not straight to the comment options, unsatisfactory as they are. So here goes world.

When RantWoman is out of fresh bananas, RantWoman has this odd tendency to forget about all the other food in the house, including multiple packages of dried bananas. A few nights ago, RantWoman was out of fresh bananas. RantWoman fully intended to go replenish the supply of bananas and also potatoes and onions. RantWoman figured there is a short bus option, prices are affordable, and RantWoman could buy in a quantity she can carry home.

Nice thought. RantWoman got sucked into one of her YouTube rabbit holes and realized it was really too dark out even for the easy bus option she had in mind. RantWoman REALLY needed bananas. There the yellow Amazon icon was on her phone. RantWoman was even in a space to do the free delivery with a $100 order deal that comes with Prime. RantWoman simply REFUSES to pay $9.99 / month for free perishable grocery deliveries on orders over $25. RantWoman, though is quite happy making orders over $25 for non-perishables. But RantWoman needed bananas.

RantWoman has NO idea what she did, but she wound up in Amazon NOW, unable to get out and with no acknowledgement of one order. RantWoman did in fact include potatoes and onions in her selections but those selections apparently went into a different shopping cart. RantWoman also forgot the all-important bananas. RantWoman would REALLY have liked just to add bananas to the first order but wound up making a second order, partly because there was some kind of hiccup about the usual  order confirmation. 

Here is a summary of those two orders from a few days ago:

RantWoman has bananas. That is the important thing.

RantWoman does not have the russet and yellow potatoes and avocado she would also have liked to have.

RantWoman also has

4 packets of cheese slices when 1 or 2 would have been fine

5 c6 ox containers of raspberries or blackberries

2 packages of hummus

one package of two small frozen pizzas

1 box of donuts

1 6-pack of good tapioca pudding.

2 pints of Cherry Garcia ice cream at a price lower than usual.

RantWoman also has two emails asking wihether RantWoman was pleased with her deliveries

No.

The two delivery drivers were wonderful, courteous, helpful. The problem is definitely not the driver(s).

RantWoman's intent had been to start her grocery list, on Amazon. RantWoman got taken straight to Amazon NOW.

RantWoman previously rebooted her phone to get out of Amazon now. This time RantWoman went ahead.

RantWoman placed her order then realized she had forgotten the bananas, the whole point of her offer.

RantWoman also lost patience before getting acknowledgment of the order in the app.

So RantWoman did a duplicate order with several of the items. RantWoman added the bananas but could not see the potatoes.  They showed up in RantWoman;s shopping cart after the second order was placed and RantWoman was finally able to get out of AmAzon Now.

WTF

The bananas arrived in great shape but too ripe to last very long.

RantWoman definitely was not distressed to get several of the items she ordered at discounts over prices she has seen and / or paid in the past.

RantWoman's shopping cart leaned a little more toward treats than sometimes. RantWoman can definitely COPE.

Dissatisfaction with the Satisfaction survey

In other words, RantWoman is mostly fine except for the part about whatever UI issues are going on about getting out of AmazonNow.

Well and frustration about options for sharing feedback about where Amazon is doing great and / or falling short in contributing to RantWoman's happiness and nutritional needs.

The Opening Day /#NoKingsDay 3.0 angle

Digression: RantWoman spent her Saturday immersed in the hordes of transit riders celebrating the opening of the #2Line #CrossLakeConnection. By now RantWoman should know better about opening day hordes. RantWoman also had to adjust her initial travel thoughts based on howls of pain from her own body. That meant doing other errands and only then trying out the full opening day experience. The trains were packed. At one point RantWoman flashed back to the only other time she has felt that smushed on public transit, a long time ago on a subway from Brooklyn to Manhattan for another GIANT protest. Protest and Survive, indeed.

The opening day moment: RantWoman again needed bananas. By the time RantWoman did her day's train travel she was exhausted, and there were hiccups about bus connections. But RantWoman finally figured out minimal walking bus connections that yielded her preferred banana purchase: one banana ripe enough to eat the next day and a bunch green enough to feed RantWoman for a whole week.

By the way, a plea to Amazon Logistics

While RantWoman has people's attention, and if her rambling narrative has not driven Amazon readers crazy, a BIG request:

RantWoman lives in a building with over 100 apartments. Everyone has the same street address. Many people order from Amazon. Some of them have tougher mobility and budget considerations than RantWoman. Quite a while ago, RantWoman got a phone call from Amazon Logistics in connection with a delivery. 

There are two entrances to RantWoman's building. People making deliveries to the better entrance can phone residents to be buzzed in. However, driving directions to the exact street address in some GPS point people to the back door. Deliveries to the back entrance are difficult for everyone because someone has to know to come meet the driver. This means deliveries get dropped outside the door, stolen... RantWoman gave the Amazon Logistics person precise reliable driving directions. 

RantWoman's account repeats the driving directions and also makes clear her preference to have deliveries brought all the way to her apartment. At this point, RantWoman simply reports that the delivery was great when these directions are followed. We will not discuss the poor unfortunate drivers who deserve scorn from multiple customers when several packages all get dumped in a heap in the mail room.

Recently a number of neighbors have complained that they are having issues with drivers coming to the back door rather than to the front where there is a keypad and options to let the drivers in. Is there some way that Amazon can standardize the driving directions for all drivers? Or is the expectation that drivers will do whatever the GPS says and individual customers will just have to complain every time a new driver goofs up?  RantWoman would SO appreciate being able to help her neighbors out.