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Above is an excerpt of the email RantWoman received informing her of the latest update in delivery fees for Amazon Prime members who get grocery deliveries through Amazon Fresh. RantWoman has gotten quite spoiled about exactly this service, in spite of some hiccups about preferences.
To be concise, RantWoman expects to:
--comparison shop about other grocery delivery programs
RantWoman will catalog test criteria separately. Expect the list to include app accessibility and whether or not RantWoman should refer anyone who receives SNAP benefits, delivery parameters, and other criteria TBD.
--do a lot more in-person shopping and a lot less grocery shopping online.
RantWoman is a single person and the Queen of Spades does not get fed from Amazon Fresh. RantWoman MIGHT manage once a month to come up with a $150 order sufficient to qualify for free delivery. RantWoman has limited storage and freezer space to handle bulk purchases. RantWoman will also be doing in-person shopping for things like fresh produce and dairy products. RantWoman has several in-person shopping options--besides Amazon Fresh--that meet her one bus segment and one street crossing each way to and from criteria.
To be fair, the price increase for RantWoman's average order would a little more than wipe out what RantWoman budgets to tip the driver. RantWoman prefers to tip the driver.
--Offer some candid customer service observations
It's the bananas, folks. RantWoman likes to buy a week's supply of bananas that might even be too green to eat the first day she brings them home. Most of the time bananas delivered via Amazon Fresh come perfectly ripe for about two days before they start turning brown. And there is no way to tell anyone of RantWoman's preference except, consistently, to buy bananas elsewhere in the course of RantWoman's travels. Enough said?
RantWoman also finds the Please rate our service screens after delivery annoying: just put ONE open-ended question on the form as a small gesture indicating that y'all care enough about RantWoman's opinion to read real words instead of offering inadequate categories.
--toss in some wacky suggestions that MIGHT make the whole exercise more palatable.
RantWoman is not sure about the idea of 6-hour--long delivery windows. RantWoman does tend to schedule deliveries at least 6 hours ahead of when she places the order and would not mind being rewarded for scheduling delivery in time windows that are less busy or that have less traffic.
RantWoman also would not mind being rewarded every time she has to explain to drivers about how they need to get from the door by the garbage area of the building to the door with the keypad where at least during daylight hours someone can buzz them in. RantWoman has no idea which interaction of GPS and Amazon routing leads drivers astray but RantWoman has done what she can in her account.
Has RantWoman mentioned that she lives in an apartment building. RantWoman can imagine scenarios where several people placing orders could aim for the same time window so that the total to one address would easily exceed the minimum to qualify for free delivery with the only extra step being delivering orders to more than one apartment. RantWoman would not want to increase the risk of order mixups but thinks that possibility would be a solvable problem. RantWoman envisions getting to the select delivery time slot and seeing some indication of time windows when other deliveries are scheduled and being offered the opportunity to adjust delivery time to lower the delivery cost by sharing the schedule.
There. Enough free advice. If more is wanted....
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